Privacy Policy

Last updated: January 2026

At Artchive, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service at artchive.co and app.artchive.co (the “Service”).

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, and password when you create an account
  • Content: Photos of artwork you upload to the Service
  • Metadata: Tags, descriptions, and organization data you add to your artwork
  • Payment Information: When you purchase credits, payment is processed by our payment provider (Stripe). We do not store your full credit card details
  • Communications: Information you provide when you contact us for support

Information Collected Automatically

  • Usage Data: How you interact with the Service, features used, and actions taken
  • Device Information: Browser type, operating system, and device identifiers
  • Log Data: IP address, access times, and pages viewed
  • Cookies: We use essential cookies to keep you logged in and remember your preferences

2. How We Use Your Information

We use your information to:

  • Provide the Service: Store and organize your artwork, process AI enhancements, enable sharing
  • Improve the Service: Analyze usage patterns to improve features and user experience
  • Communicate: Send service updates, respond to inquiries, and provide support
  • Process Payments: Handle credit purchases and maintain transaction records
  • Ensure Security: Detect and prevent fraud, abuse, and security threats
  • Legal Compliance: Comply with legal obligations and enforce our Terms of Service

3. How We Protect Your Content

Your artwork and family memories deserve special protection:

  • Private by Default: Your content is private unless you explicitly choose to share it
  • Secure Storage: Your images are stored using industry-standard encryption
  • No AI Training: Your photos are NOT used to train AI models. AI processing is only used to enhance your specific images
  • Limited Access: Only you and people you explicitly share with can access your content
  • Data Retention: We keep your content as long as your account is active. You can delete content or your account at any time

4. Sharing Your Information

We do not sell your personal information. We only share your information in these limited circumstances:

  • With Your Consent: When you share albums with family members or through private links
  • Service Providers: Trusted third parties who help us operate the Service (hosting, payment processing, email delivery). These providers are bound by confidentiality agreements
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you

5. Your Rights and Choices

You have control over your data:

  • Access: View and download all your data at any time
  • Edit: Update your account information and content
  • Delete: Delete individual items or your entire account
  • Export: Download your artwork and data before deleting your account
  • Opt-out: Unsubscribe from marketing emails (you’ll still receive essential service communications)

To exercise these rights, visit your account settings or contact us at hello@artchive.co.

6. Children’s Privacy

Artchive is designed for parents to preserve their children’s artwork. The Service is intended for users who are 18 years or older. We do not knowingly collect personal information directly from children under 13. The artwork images uploaded are of children’s creations, not identifying information about children themselves.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (HTTPS) and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited employee access to personal data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences
  • Understand how you use the Service
  • Improve performance and user experience

You can control cookies through your browser settings, but disabling them may affect Service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Services

We use the following third-party services:

  • Cloud Hosting: For secure data storage
  • Payment Processing: Stripe for handling payments
  • Analytics: To understand Service usage
  • AI Processing: For image enhancement features

Each service has its own privacy policy governing their use of data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Email: hello@artchive.co

We’re parents too, and we understand how precious your family’s memories are. Your trust means everything to us.